Thank you for contacting One Kings Lane Customer Care. We are so sorry to hear your order arrived in an unsatisfactory condition. We would like to facilitate a satisfactory resolution for you.
Please provide photographs of the item and packaging, it will help us to appropriately follow up with the vendor. We request photos from multiple angles to have a clear view of the damage. We also kindly ask you keep the original packaging materials.
We will be back in touch soon with more information regarding your order. If you have any other questions or concerns, please do not hesitate to respond directly to this email.