Return Initiated (OHL, CTT or ECG)

Dear {{customer.first_name}},

Thank you for contacting One Kings Lane Customer Care. I would like to confirm a return for the ITEM_NAME from order ORDER_NUMBER has been initiated.  
I appreciate your patience in advance, as your refund will not be fully processed until the package is received by the warehouse. Below I have provided specific instructions for the return of this item.

A pre-paid shipping label has been generated and emailed to (email address on order) this will come directly from FedEx. Please know this label does expire on XXX and must be used before then; your item will no longer be returnable after this date. Your package may be dropped off at any FedEx center near you. To find the nearest location to you, click on the following link:

http://www.fedex.com/Dropoff/start?locale=en_US.


As a gentle reminder, refunds may take 7 - 10 business days to process once received at the warehouse. T
hank you in advance for your patience, and look forward to bringing you a more satisfactory outcome in the future.

If you have any other questions or concerns, please feel free to reply directly to this email.

Kind Regards,

Not finding what you're looking for? Try searching again or send us an email.
  • Customer service software powered by Desk.com