Hold Shipping Inquiry

Dear {{customer.first_name}},

Thank you for contacting One Kings Lane Customer Care. We received your inquiry to hold the shipment for your recent order ORDER_NUMBER. Regrettably, we are unable to accommodate such requests, as all of our merchandise is shipped via third party vendors. Due to strict contracts with our vendors, pre-negotiated time frames for shipments preclude us from expediting or holding shipments.

If you would like to ship your ORDER_NUMBER to a different address, I am more than happy to submit a request to have that information updated. We also suggest checking with a friend or trusted neighbor to see if they are able to receive the package for you.

We apologize for any inconvenience this may cause! Should you have additional questions or concerns, please feel free to reply directly to this email.

Kind Regards,

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