Thank you for contacting One Kings Lane Customer Care. We apologize that we are unable to accommodate your cancellation request for order XXX.
Once your order is placed with One Kings Lane, we submit it to the manufacturer on your behalf. At this point, we are financially obligated to purchase the item from the manufacturer. For this reason, we do not accept order cancellations. Please accept our sincere apologies for any inconvenience this may cause.
At this time, your order will remain active.
Unfortunately, the ITEM_NAME is a final sale item and is not eligible for a return. For more information about our cancellations and returns process, please visit our FAQs page:
If you have any other questions or concerns, please don't hesitate to respond directly to this email.