Return Request Information

Dear {{customer.first_name}},

Thank you for contacting One Kings Lane Customer Care regarding our return policy.  Please note your original email confirmation indicates which items are designated as returnable. Upon review, ITEM_NAME does qualify as returnable.

Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.

FedEx items

For items shipped via FedEx that are eligible for return, there is a flat $20 return fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate $20 fee.

White-glove and entryway items

For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.

Should you wish to proceed, please reply directly to this email with reason for return..

Kind Regards,

Not finding what you're looking for? Try searching again or send us an email.
  • Customer service software powered by