Thank you for contacting One Kings Lane Customer Care and for submitting photos of your ITEM_NAME for review. Once again we apologize you received this item in CONDITION.
We would like to offer you a $AMOUNT discount to keep this item, equivalent to NUMBER percent off the subtotal of the ITEM_NAME. Customer satisfaction is paramount to us, and we hope this will help you to enjoy your purchase.
If you accept this discount, please let us know so that we may request the NUMBER percent refund as soon as possible.
If you have any other questions or concerns, please respond directly to this email.