Thank you for your support of One Kings Lane, we hope this email finds you well. Our records indicate you previously requested a return for the ITEM_NAME from order xxxx. A pre-paid FedEx label was initiated and sent to e-mail account (email address on order) on DATE.
As we have not seen movement on this label, we kindly ask you reply to this e-mail to confirm if you wish to continue the return process, or if you have decided to keep the item. Your label expires: XXX. Please note your item will no longer be returnable after this date.
We value your patronage of One Kings Lane and look forward to serving you in the future. Should you require further assistance, please reply directly back to this email. We look forward to hearing from you!