Thank you for your order XXX with One Kings Lane. Unfortunately, the carrier delivering your ITEM has notified us that it has been [LOST/DAMAGED] in transit. We apologize for this situation, as we understand that you have been waiting for this order for some time, and the delay you have experienced is certainly not acceptable.
If you are still interested in receiving the ITEM, we will request a replacement from the vendor immediately. However, we understand if you would rather not continue waiting for this item and will give you a full refund if you prefer.
Again, we would like to extend our sincere apologies, as we are extremely disappointed to deliver this news. Please let us know which option you prefer. Thank you for your time; we look forward to hearing from you soon.