First Contact - Lost Orders

Dear {{customer.first_name}},

Thank you for contacting One Kings Lane Customer Care. We are sorry to hear that you have not received your ORDER_NUMBER. Our records indicate that your order shipped out successfully on SHIP_DATE, and was delivered on DELIVERED_DATE.

To confirm, this shipment was sent to the following address:


We recommend checking with housemates and neighbors, as well as the inside and outside areas of your home, to see if anyone might be safeguarding your package.

We appreciate your business and strive to offer the best customer experience possible. If you continue to have trouble locating your order, or have any other questions or concerns, please reply directly to this email.

Kind Regards,

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