Furniture Medic Home Delivery Decline Replacement

Dear {{customer.first_name}},
Thank you for your patience while we investigated repairing ITEM_NAME from order ORDER_NUMBER. After consulting with experts in the business, we are unable to move forward with the repair. 
We are pleased to offer a replacement for ITEM_NAME.  Part of the replacement process is the return of the original piece.  Our returns department will schedule a pick-up and our carrier will contact you within 7 - 10 business days to schedule the appointment.  I will continue to monitor your case in order to confirm this pickup goes smoothly.

When we have confirmation of pickup, we will create your replacement order and I will follow up with the new order number and delivery time frame.

If you have any other questions or concerns, please feel free to reply directly to this email.

Kind Regards,

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