Furniture Medic Decline Parcel Refund

Dear {{customer.first_name}},
Thank you for your patience while we investigated repairing ITEM_NAME from order ORDER_NUMBER. After consulting experts in the business, we are unable to move forward with the repair. 
Regrettably, ITEM_NAME is no longer available, therefore a refund to your original form of payment will be processed.  ITEM-NAME will need to be returned; a pre-paid shipping label has been generated and emailed to (email address on order) this will come directly from FedEx. Please know this label does expire on DATE and must be used before then; your item will no longer be returnable after this date. Your package may be dropped off at any FedEx center near you. To find the nearest location to you, click on the following link:

Once the warehouse has confirmed receipt of the item, I will process the refund. The refund process may take up to 7 to 14 business days from the date the paperwork is submitted.  

Thank you in advance for your patience, and look forward to bringing you a more satisfactory outcome in the future.  If you have any other questions or concerns, please feel free to reply directly to this email.

Kind Regards,

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