Thank you for submitting the photos requested. We are sorry your ITEM_NAME from order ORDER_NUMBER arrived INSERT_REASON.
We have requested a refund to your original method of payment. Once your refund has been processed, we will notify you with the transaction details for your records. A refund can take 7 - 10 business days to process. In the meantime, please feel free to donate or dispose of the item as you see fit, as we will not be requesting a return.
Again, we apologize for any inconvenience and thank you for your understanding. We look forward to bringing you a much more positive experience in the future and are happy to help with any additional questions or concerns you may have. Please feel free to reply directly to this email for assistance.