Return Exception - Parcel

Dear {{customer.first_name}},

Thank you for contacting One Kings Lane Customer Care regarding the return of your ITEM_NAME.

Although our policy does not normally accommodate returns of items marked non-returnable (or past 30 days from delivery), due to the nature of this situation we would like to extend a one-time exception. Below are instructions for shipping the item back to us so we can issue you a refund.

In a separate email, you will receive a pre-paid shipping label along with step-by-step instructions for completing the return. Once our warehouse confirms receipt of the return, we will process your refund minus the original shipping fees and return fee of $20.00. The refund will be credited to your original form of payment. Please allow 7 - 10 business days for the refund to be processed.

We thank you for your assistance with this return and look forward to delivering you a more satisfactory outcome in the future. If you have any other questions or concerns, please do not hesitate to reply directly to this email.

Kind Regards,

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