Problem with Your Order

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. 

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase.

Simply fill out the form accessible at this link and let us know what happened. We will make every effort to get back to you as soon as possible. 


For complete instructions, select from the following:

Damaged or Defective Item
Missing Pieces or Hardware
Wrong Item or Quantity


 

DAMAGED OR DEFECTIVE ITEMS

Please contact our Customer Care team immediately using our help form - click here to access it.  Please have the following information handy: your order number, item name, a brief description of the problem.  

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase. 
 

MISSING PIECES OR HARDWARE

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

In order to verify which item(s) may have shipped separately please visit the Orders section in My Account. 

Once on the orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order.  Items with different estimated arrival dates and tracking numbers will arrive in separate packages.

If you are still missing items or hardware from your order please contact our Customer Care team immediately using our help form - click here to access it.  Please have the following information handy: your order number, item name, a brief description of the problem.


 

WRONG ITEM OR QUANTITY

If an item you received is not the item you ordered or if you received the incorrect quantity, please contact our Customer Care team immediately using our help form - click here to access it. Please have the following information handy: your order number, item name, and a brief description of the problem.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase.

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