If you do not receive an email from One Kings Lane within a few minutes, please follow the steps below:
- Check your email account's spam or junk folder to see if our email was filtered there.
- Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.) Please also add firstname.lastname@example.org to your contacts list to ensure delivery of our emails to your inbox.
If you've checked all the above and still do not receive your email, please contact Customer Care.