How do I check the status of my order?

You can check on the status of your order by visiting the Orders section in My Account.
Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order.  If you do not know your order number, you can locate it by looking at your order confirmation email. 

Click on the order number to view the status for each item in your order.

Items with a status of ‘Scheduled to Ship’ are being processing for delivery and scheduled to arrive at your home within the displayed time frame.
Items marked as ‘Shipped’ are now on their way to your home. You can click on the tracking number(s) displayed to track your package's status. 
Please note that even though your package has shipped, tracking will often take up to 24 hours to appear in a carrier's tracking system. 

Top: Item is scheduled to arrive at your home between the dates listed
Bottom: Click on the tracking number to monitor the progress of your package with the shipping company.

If the item marked as 'Shipped' is a furniture piece or an item requiring special handling, it is now on its way to the carrier’s distribution center nearest your home.  Once your item arrives at the distribution center, the carrier will contact you by phone in order to schedule an appointment for in home delivery.
If you have any further questions, please contact us.

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