I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. 

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase.  

Please contact us immediately. 

Please include your order number, the item received in error, as well as the name of the item that you did not receive. We will contact you with details on how to return the item received in error and status of the actual item you ordered.

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