Account Questions

  • Unsubscribe from sale emails

    If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails. And don't worry — even if you choose to unsubsc... Click Here to Read Full Answer

  • How do I update my password, email, shipping address and billing information?

    You can update all of your account details by visiting the Account Information section in My Account anytime. Once in My Account, please follow the instructions below for updating your personal information. Click on a link below to view instructions for a particular topic: Update your email addre... Click Here to Read Full Answer

  • Forgot Password

    Go to the One Kings Lane Member Login page and click on the 'Forgot Password?' link. Follow the on screen instructions in order to reset your password and we will send you an email with a link to reset your password. If you do not receive an email from One Kings Lane within a few minutes, please fo... Click Here to Read Full Answer

  • How can I change my email preferences?

    You can update your email preferences by visiting the Email Preferences section in My Account. To update, simply select the emails that match your interests and click "Save Changes".

  • Why am I still receiving emails after I unsubscribed?

    Please keep in mind unsubscribe requests take one week to take into effect. You many continue to get our emails while our system processes your request. Thank you for your patience and understanding. If you continue to see sale emails from us after one week, please contact Customer Care.

  • Update Shipping Address

    Scroll to the Shipping Addresses section on the Account Information page in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account. In order to add a new address, click on the ‘ADD SHIPPIN... Click Here to Read Full Answer

  • How safe is my personal information when I become a member?

    Our members' safety and privacy are our utmost priority at One Kings Lane. Members' data will never be sold to or shared with third-party marketers. Please visit our Privacy & Security page for details.

  • Invite a friend to join

    You can invite friends to join One Kings Lane by visiting the Invite Friends page. Enter their email address into the indicated field and click the 'Send Email' button. You can also copy and paste your personal referral URL into an email or invite friends via Facebook and Twitter.

  • Has One Kings Lane been affected by the Heartbleed bug?

    One Kings Lane was not directly impacted by the Heartbleed bug as we did not use the affected version of OpenSSL. However, One Kings Lane does use a network technology provider that was affected by Heartbleed and they immediately patched their servers when they learned of the bug. If you'd like to ... Click Here to Read Full Answer




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