Frequently Asked Questions

  • Order Status

    You can check on the status of your order by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at you... Click Here to Read Full Answer

  • Problem with Your Order

    Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or qual... Click Here to Read Full Answer

  • Returns

    Keep what you love. Send back what you don’t. We're now accepting returns on any purchase that isn't what you expected. (Some exclusions apply. See “How do I know if an item is returnable?” below.) Simply send it back in an unused and resaleable condition within 14 days of when it was delivered to ... Click Here to Read Full Answer

  • Cancellation Policy

    An order may be cancelled as long as the request is made within 48 hours of your purchase. Unfortunately, we cannot honor cancellation requests made after the 48 hour window. Please call our Customer Care team during business hours for immediate assistance. CONTACT INFO: Email us at customerc... Click Here to Read Full Answer

  • Unsubscribe from Emails

    If you would like to reduce the number of emails you receive from us or unsubscribe, you can modify your email frequency by visiting the Email Preferences section in My Account. You will also find an unsubscribe link at the bottom of our sale emails. And don't worry — even if you choose to unsubsc... Click Here to Read Full Answer

  • Change Shipping Address

    Scroll to the Shipping Addresses section on the Account Information page in My Account and follow the instructions below for adding a new shipping address, updating a stored shipping address, or deleting a shipping address from your account. In order to add a new address, click on the ‘ADD SHIPPIN... Click Here to Read Full Answer

  • Update Email Address

    On the Account Information page in My Account click on the ‘Edit’ link next to the word ‘Email Address.’ In the pop-up window enter your new email address into both fields and click the ‘Save Changes’ button. You can now use your new email address to log in and will also begin receiving email sal... Click Here to Read Full Answer

  • What does "Scheduled to Ship" mean?

    Items with a status of ‘Scheduled to Ship’ are being processing for delivery and scheduled to arrive at your home within the displayed time frame. Items may be in "Scheduled to Ship" status for different lengths of time depending on a variety of factors. Some items are shipped directly from a bran... Click Here to Read Full Answer

  • What happened to the item in my cart?

    We no longer reserve items in your shopping cart for 10 minutes. Now multiple customers can add the same item to their cart at the same time; the first person to complete the checkout process will have bought the item, and the item will be sold out to other customers. In other cases, the sale may h... Click Here to Read Full Answer

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