Orders

  • How do I check the status of my order?

    You can check on the status of your order by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at you... Click Here to Read Full Answer

  • I received a damaged item. What should I do?

    Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or qua... Click Here to Read Full Answer

  • I'm missing items from my order

    Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Acco... Click Here to Read Full Answer

  • I need to change the shipping address for my order

    We can change your shipping address as long as your order has not been shipped. Please contact Customer Care toll free at 855.746.7655 [855.SHOP.OKL].

  • Can I change my order?

    An order may be changed or modified as long as the request is made within 15 minutes of your purchase. Please contact Customer Care toll free at 855.746.7655 [855.SHOP.OKL]. If you would like to change your payment method or shipping address, we can update your order as long as it has not been ship... Click Here to Read Full Answer

  • I need to cancel my order

    An order may be cancelled as long as the request is made within 48 hours of your purchase. Please call our Customer Care team toll free at 855.746.7655 [855.SHOP.OKL].

  • I received the wrong item. What should I do?

    Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or qua... Click Here to Read Full Answer

  • I have not received my redemption code. What should I do?

    Please allow up to 24 hours for your redemption code(s) to arrive via email and appear in My Account. If 24 hours have elapsed, please verify that your email with redemption code(s) is not in your email's spam or junk folder. Alternatively, you can access your redemption code(s) in My Account an... Click Here to Read Full Answer

  • My redemption code isn't working. What should I do?

    If you are having trouble redeeming your code on our partner brand's website, please verify that you have entered the correct code and are following the redemption instructions provided in your redemption code email and My Account. You can access your redemption code(s) in My Account anytime by vis... Click Here to Read Full Answer

  • Can I add items to existing order?

    Unfortunately, you can't add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.




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