Returns & Replacements

  • Return Request Information

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care regarding our return policy. Please note your original email confirmation indicates which items are designated as returnable. Upon review, ITEM_NAME does qualify as returnable. Return shipping and restocking fees ... Click Here to Read Full Answer

  • Not Misrepresented - Return Fees

    Dear {{customer.first_name}}, Thank you for submitting photos of your ITEM_NAME for review. At One Kings Lane, we describe and present our product as accurately as possible. However, some materials and finishes can vary slightly among pieces. In fact, these variances add to their beauty and make ea... Click Here to Read Full Answer

  • Call Tag Scheduled - Refund

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We apologize your ITEM_NAME arrived in CONDITION. We have scheduled a FedEx pickup for WEEKDAY, DATE. FedEx will come to your home and retrieve the package between 8:00 am and 6:00 pm. If for any reason you miss t... Click Here to Read Full Answer

  • Return Exception - Parcel

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care regarding the return of your ITEM_NAME. Although our policy does not normally accommodate returns of items marked non-returnable (or past 30 days from delivery), due to the nature of this situation we would like to... Click Here to Read Full Answer

  • Dispose and Refund

    Dear {{customer.first_name}}, Thank you for submitting the photos requested. We are sorry your ITEM_NAME from order ORDER_NUMBER arrived INSERT_REASON. We have requested a refund to your original method of payment. Once your refund has been processed, we will notify you with the transaction detail... Click Here to Read Full Answer

  • Time Frame for the Refund after POA submitted

    <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Dear {{customer.first_name}}, Thank you for your continued patience. I hope this message finds you well. At this time we are in the process of refunding you for the return of the ITEM. Please allow 3 business days for pro... Click Here to Read Full Answer

  • Return Initiated (OHL, CTT or ECG)

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. I would like to confirm a return for the ITEM_NAME from order ORDER_NUMBER has been initiated. I appreciate your patience in advance, as your refund will not be fully processed until the package is received by the... Click Here to Read Full Answer

  • Return - Photo Request

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We are so sorry to hear your order arrived in an unsatisfactory condition. We would like to facilitate a satisfactory resolution for you. Please provide photographs of the item and packaging, it will help us to ap... Click Here to Read Full Answer

  • Replacement Has Shipped

    Dear {{customer.first_name}}, We're happy to inform you that your replacement order has shipped! You may track the progress of your package at using the following tracking number: TRACKING_NUMBER. We truly appreciate your business and thank you for your patience. If you have any othe... Click Here to Read Full Answer

  • Undeliverable / Created Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane regarding your returned order. To avoid any further delay, we have created a replacement order, which will be shipped to your updated address. For your reference, your replacement order number is: ORDER_NUMBER. The expected deli... Click Here to Read Full Answer

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