Returns & Replacements

  • Wrong Item - Created Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We're so sorry that you received the wrong item. We have created a replacement order for the ITEM_NAME. Your new order ORDER_NUMBER is expected to ship out to you by ESTIMATED_DATE. I have escalated your case and ... Click Here to Read Full Answer

  • Customer Not Notified of Cancellation Response

    Dear {{customer.first_name}}, Thank you for reaching out to us concerning your order of the ITEM_NAME. We must apologize for the inconvenience of the cancellation, in addition to the experience of finding out that your order has been cancelled through your own discovery. Please accept our sincerest... Click Here to Read Full Answer

  • Replacement Update- Detailed/EDD

    Dear {{customer.first_name}}, I have an update on replacement order ORDER_NUMBER. It is expected to reach you between EDD and EDD. Once this replacement order is shipped, you will receive an email with tracking information for monitoring of the package. I sincerely apologize for the inconvenienc... Click Here to Read Full Answer

  • Denied Return Request - Outside Return Window

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care requesting a return for ITEM_NAME from order NUMBER. Upon researching ITEM_NAME, CARRIER shows delivery of your order was on DATE. Our return policy advises: We accept returns on most purchases within 30 days o... Click Here to Read Full Answer

  • Home Delivery Damaged In Transit - Refund/Replacement

    Dear {{customer.first_name}}, Thank you for your order XXX with One Kings Lane. Unfortunately, the carrier delivering your ITEM has notified us that it has been [LOST/DAMAGED] in transit. We apologize for this situation, as we understand you have been waiting for this order for some time, a... Click Here to Read Full Answer

  • Call Tag Scheduled Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We are terribly sorry to hear your ITEM_NAME arrived CONDITION. We have scheduled a FedEx pickup for WEEKDAY, DATE. FedEx will come to your home and retrieve the package between 8:00 am and 6:00 pm. If for any rea... Click Here to Read Full Answer




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