Returns & Replacements

  • Return - Photo Request

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We are so sorry to hear your order arrived in an unsatisfactory condition. We would like to facilitate a satisfactory resolution for you. Please provide photographs of the item and packaging, it will help us to ap... Click Here to Read Full Answer

  • Replacement Has Shipped

    Dear {{customer.first_name}}, We're happy to inform you that your replacement order has shipped! You may track the progress of your package at www.FedEx.com using the following tracking number: TRACKING_NUMBER. We truly appreciate your business and thank you for your patience. If you have any othe... Click Here to Read Full Answer

  • Undeliverable / Created Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane regarding your returned order. To avoid any further delay, we have created a replacement order, which will be shipped to your updated address. For your reference, your replacement order number is: ORDER_NUMBER. The expected deli... Click Here to Read Full Answer

  • Wrong Item - Created Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We're so sorry that you received the wrong item. We have created a replacement order for the ITEM_NAME. Your new order ORDER_NUMBER is expected to ship out to you by ESTIMATED_DATE. I have escalated your case and ... Click Here to Read Full Answer

  • Customer Not Notified of Cancellation Response

    Dear {{customer.first_name}}, Thank you for reaching out to us concerning your order of the ITEM_NAME. We must apologize for the inconvenience of the cancellation, in addition to the experience of finding out that your order has been cancelled through your own discovery. Please accept our sincerest... Click Here to Read Full Answer

  • Replacement Update- Detailed/EDD

    Dear {{customer.first_name}}, I have an update on replacement order ORDER_NUMBER. It is expected to reach you between EDD and EDD. Once this replacement order is shipped, you will receive an email with tracking information for monitoring of the package. I sincerely apologize for the inconvenienc... Click Here to Read Full Answer

  • Denied Return Request - Outside Return Window

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care requesting a return for ITEM_NAME from order NUMBER. Upon researching ITEM_NAME, CARRIER shows delivery of your order was on DATE. Our return policy advises: We accept returns on most purchases within 30 days o... Click Here to Read Full Answer

  • Home Delivery Damaged In Transit - Refund/Replacement

    Dear {{customer.first_name}}, Thank you for your order XXX with One Kings Lane. Unfortunately, the carrier delivering your ITEM has notified us that it has been [LOST/DAMAGED] in transit. We apologize for this situation, as we understand you have been waiting for this order for some time, a... Click Here to Read Full Answer

  • Call Tag Scheduled Replacement

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We are terribly sorry to hear your ITEM_NAME arrived CONDITION. We have scheduled a FedEx pickup for WEEKDAY, DATE. FedEx will come to your home and retrieve the package between 8:00 am and 6:00 pm. If for any rea... Click Here to Read Full Answer

  • Return Exception - Home Delivery

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care regarding the return of your ITEM_NAME. Although our policy does not normally accommodate returns of items marked non-returnable (or past 30 days from delivery), due to the nature of this situation we would like to... Click Here to Read Full Answer




  • Customer service software powered by Desk.com