Returns & Replacements

  • Return Denied - NonReturnable

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care requesting a return for ITEM_NAME from order NUMBER. Upon researching ITEM_NAME, we see this item is described as non-returnable. Our return policy states: Items that are marked "final sale," "clearance," or "a... Click Here to Read Full Answer

  • Return Initiated - Vendor Fulfilled

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. I would like to confirm a return for the ITEM_NAME from order ORDER_NUMBER has been initiated. I appreciate your patience in advance, as your refund will not be fully processed until the package is received by the... Click Here to Read Full Answer

  • Dispose and Replace

    Dear {{customer.first_name}}, Thank you for submitting the photos requested. We are sorry your ITEM_NAME from order ORDER_NUMBER arrived INSERT_REASON. We have created a replacement order for ITEM_NAME and it will be delivered EDD_EOM through EDD_EOM. Here is the order number: OKKXXXX. You will ... Click Here to Read Full Answer

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