We're now accepting returns on most purchases. (Some exclusions apply. See “How do I know if an item is returnable?” below.) Simply send it back in an unused and re-saleable condition within 14 days of when it was delivered to you.
Return shipping and restocking fees
Return shipping and restocking fees may apply based on your preferred form of credit. Original shipping costs are not refundable.
One Kings Lane Credit
We do not deduct return shipping and restocking fees from your refund when you choose to apply your credit amount to your One Kings Lane account. We’ll credit your One Kings Lane account for the purchase price and associated taxes only.
Original Form of Payment
Return shipping and restocking fees will be deducted from your refund when you choose to have your original form of payment credited. See below for more information about shipping and restocking fees.
For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 per shipment and a $15 restocking fee per shipment. If you are returning multiple items that arrived in separate shipments, each item will incur a separate shipping charge of $8.50 and restocking fee of $15.
White-glove and entryway items
For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping fee will be a flat $250 fee per shipment and a $50 restocking fee per shipment.
How do I know if an item is returnable?
You can find out if a product is eligible for return three ways:
1. In the item description while the sale is live.
|ELIGIBLE for return||NOT ELIGIBLE for return (final sale)|
Please note: Items marked Final Sale are not eligible for return. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Care by email at firstname.lastname@example.org or by phone on 855-SHOP-OKL (746-7655) toll-free. Please include your order number and the name of the item in order to expedite your inquiry.
2. In your order confirmation email.
3. On the order details page in the Orders section in My Account. (Click on the order number to view the details.)
How do I initiate a return?
To initiate a return for an item delivered via FedEx, go to the Orders tab of your One Kings Lane account https://www.onekingslane.com/orders. Click on the order number for the item you would like to return and select “REQUEST RETURN.” If you do not know your order number, you can locate it by looking at your order confirmation email. To initiate a return for an item delivered via our white-glove service, please call Customer Care at 855-SHOP-OKL (746-7655).
Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Care by email at email@example.com or by phone at 855-SHOP-OKL (746-7655) toll free.
Damaged or missing Items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply fill out the form here to tell us what happened. We will contact you within approximately one business day to resolve the issue.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
|Email us at firstname.lastname@example.org or
call us toll-free at 855-SHOP-OKL (746-7655).
Saturday: 6 am – 3 pm PST
Closed most major U.S. holidays.
Can I change my order?
Can I add items to existing order?
I'm missing items from my order
I received the wrong item. What should I do?