Return policy

RETURNS:
  1. Every product-detail page clearly identifies if an item is:
          a.    ELIGIBLE for return
          b.    NOT ELIGIBLE for return (final sale)
Return Final Sale
a.     ELIGIBLE for return b.     NOT ELIGIBLE for return (final sale)
 
  1. Items eligible for return must be
          a.     sent to us within 14 days of the date it was delivered to you.
          b.     sent to us in the same condition that it was delivered to you.

TO INITIATE A RETURN:
  1. Go to the Orders tab of your One Kings Lane account https://www.onekingslane.com/orders
  2. Click on the order number for the item you would like to return.  If you do not know your order number, you can locate it by looking at your order confirmation email.
  3. Select the item that you wish to return.

RETURN SHIPPING:
  1. If you wish to apply your credit to your One Kings Lane account, return shipping is free.
  2. If you wish to apply your credit to your original credit or debit card used for payment, return shipping will be deducted from that payment.  See shipping rates here.

DAMAGED OR MISSING ITEMS:
We’re really sorry there’s something wrong with your order. The good news is that we can help: Damaged items can be returned, and missing hardware can often be replaced.

Simply fill out the form accessible at this link and let us know what happened. We will make every effort to get back to you as soon as possible.

 
CONTACT INFO:
Email us at customercare@onekingslane.com
 or
Call us toll free at 855-SHOP-OKL (746-7655).
HOURS OF OPERATION:
Monday - Friday: 6 am - 8 pm PST
Saturday and Sunday: 6 am - 4 pm PST
Holidays: Closed

Not finding what you're looking for? Try searching again or send us an email.
Customer service software powered by Desk.com Inc.