We're now accepting returns on any purchase that isn't what you expected. (Some exclusions apply. See “How do I know if an item is returnable?” below.) Simply send it back in an unused and resaleable condition within 14 days of when it was delivered to you.
Return shipping is free when you choose to apply your credit to your One Kings Lane account.
Return shipping will be deducted from your credit when you choose to receive a full refund to your original form of payment. See shipping rates here.
How do I know if an item is returnable?
You can find out if a product is eligible for return three ways:
1. In the item description while the sale is live.
|ELIGIBLE for return||NOT ELIGIBLE for return (final sale)|
Please note: Items marked Final Sale are not eligible for return. However, your satisfaction is our highest priority. If there is a problem with a final sale item you purchased, please contact Customer Care by email at email@example.com or by phone on 855-SHOP-OKL (746-7655) toll-free. Please include your order number and the name of the item in order to expedite your inquiry.
2. In your order confirmation email.
3. On the order details page in the Orders section in My Account. (Click on the order number to view the details.)
How do I initiate a return?
To initiate a return for an item delivered via FedEx, go to the Orders tab of your One Kings Lane account https://www.onekingslane.com/orders. Click on the order number for the item you would like to return and select “REQUEST RETURN.” If you do not know your order number, you can locate it by looking at your order confirmation email. To initiate a return for an item delivered via our white-glove service, please call Customer Care at 855-SHOP-OKL (746-7655).
Our limited inventory makes exchanges difficult. If an item is no longer on the site, it's unfortunately no longer available. If you do have an issue with something you've received, please contact Customer Care by email at firstname.lastname@example.org or by phone at 855-SHOP-OKL (746-7655) toll free.
Damaged or missing Items
We take pride in the quality of our products and the condition in which they arrive to you. If something isn’t right with your order, simply fill out the form here to tell us what happened. We will contact you within approximately one business day to resolve the issue.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
|Email us at email@example.com or
call us toll-free at 855-SHOP-OKL (746-7655).
Saturday and Sunday: 6 am – 4 pm PST
Closed most major U.S. holidays.
Can I change my order?
Can I add items to existing order?
I'm missing items from my order
I received the wrong item. What should I do?