Returns

  • How do I return an item?

    If you are not completely satisfied with your purchase you can initiate the return process online for eligible items within 14 days of the item delivery date. Returned items should be in unused and re-saleable condition (unless your return is due to the receipt of a damaged item). To return an ... Click Here to Read Full Answer

  • Return Policy

    Too big? Don't love the color? We're now accepting returns. We're now accepting returns on any purchase that isn't what you expected. Simply send it back within 14 days of when it was delivered to you. *Some exclusions apply. To see whether a product is returnable simply view the returns informatio... Click Here to Read Full Answer

  • How do I know if an item is returnable?

    If a product is eligible for return this will be indicated on the item description while the sale is live. It will also appear in your order confirmation email. Once the sale has ended, an item’s return policy will be indicated on the order details page in the Orders section in My Account. Click ... Click Here to Read Full Answer

  • Return Shipping Fees

    White-glove items For items shipped via white-glove delivery that are eligible for return, the return shipping fee will be a flat $200 fee per shipment. FedEx items For items shipped via FedEx that are eligible for return, the return shipping fee will be a flat $8.50 fee per shipment. If you are... Click Here to Read Full Answer

  • Final Sale & Clearance Items

    Items marked Final Sale are not eligible for return. However, our customers' satisfaction is our highest priority and if there is a problem with a final sale item you purchased, please contact Customer Care by email at customercare@onekingslane.com or by phone on 855-SHOP-OKL (746-7655) toll free. ... Click Here to Read Full Answer

  • Exchanges

    Provided we have the item you're looking for in stock, we will gladly exchange it for another size or color. Please contact Customer Care by email at customercare@onekingslane.com or by phone on 855-SHOP-OKL (746-7655) toll free.

  • How will I know when my return has been received?

    After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your refund has been processed, as well as the amount refunded to your original form of payment or credited to your account. If a refund is made to your credit card, please a... Click Here to Read Full Answer




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