Returns

  • How do I return an item?

    If you are not completely satisfied with your purchase you can initiate the return process online for eligible items within 14 days of the item delivery date as stated in the item’s return policy. Returned items should be in unused and re-saleable condition (unless your return is due to the receip... Click Here to Read Full Answer

  • Return policy

    RETURNS: Every product-detail page clearly identifies if an item is: a. ELIGIBLE for return b. NOT ELIGIBLE for return (final sale) a. ELIGIBLE for return b. NOT ELIGIBLE for return (final sale) Items eligible for return must be a. sent to us within 14 days of the da... Click Here to Read Full Answer

  • How do I know if an item is returnable?

    If a product is eligible for return this will be indicated on the item description while the sale is live. It will also appear in your order confirmation email. Once the sale has ended, an item’s return policy will be indicated on the order details page in the Orders section in My Account. Click o... Click Here to Read Full Answer

  • Return Shipping Fees

    White-glove items All items shipped via white-glove delivery are final sale and are not eligible for return. Items that are rejected at delivery for reasons other than damage, quality issues, or if it’s the incorrect item will incur a return shipping charge equal to the original shipping charge. F... Click Here to Read Full Answer

  • Final Sale & Clearance Items

    Items marked Final Sale are not eligible for return. However, if there is a problem with a final sale item you purchased, please contact Customer Care by email at customercare@onekingslane.com or by phone on 855-SHOP-OKL (746-7655) toll free.

  • Monogrammed/Personalized Items

    Because monogrammed and personalized items are custom-made for you, these orders are non-cancellable, non-returnable and non-refundable. If you receive a damaged item, please contact Customer Care by email at customercare@onekingslane.com or by phone on 855-SHOP-OKL (746-7655) toll free. Please be... Click Here to Read Full Answer

  • I have a problem with a non-returnable item I received

    Our customers’ satisfaction is our highest priority. If there is a problem with a non-returnable item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.

  • Can I exchange an item for another size or color?

    Because most sales last only 72 hours and offer only limited quantities, most purchases are not eligible for exchange. However, in some instances we are able to help. Please contact Customer Care by email at customercare@onekingslane.com or by phone on 855-SHOP-OKL (746-7655) toll free.

  • How will I know when my return has been received?

    After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your refund has been processed, as well as the amount refunded to your original form of payment or credited to your account. If a refund is made to your credit card, please a... Click Here to Read Full Answer




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