Returns & Replacements

  • Return Request Information

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care regarding our return policy. Please note your original email confirmation indicates which items are designated as returnable. Upon review, ITEM_NAME does qualify as returnable. Return shipping and restocking fees ... Click Here to Read Full Answer

  • Not Misrepresented - Return Fees

    Dear {{customer.first_name}}, Thank you for submitting photos of your ITEM_NAME for review. At One Kings Lane, we describe and present our product as accurately as possible. However, some materials and finishes can vary slightly among pieces. In fact, these variances add to their beauty and make ea... Click Here to Read Full Answer

  • Call Tag Scheduled - Refund

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We apologize your ITEM_NAME arrived in CONDITION. We have scheduled a FedEx pickup for WEEKDAY, DATE. FedEx will come to your home and retrieve the package between 8:00 am and 6:00 pm. If for any reason you miss t... Click Here to Read Full Answer

  • Return Exception - Parcel

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care regarding the return of your ITEM_NAME. Although our policy does not normally accommodate returns of items marked non-returnable (or past 30 days from delivery), due to the nature of this situation we would like to... Click Here to Read Full Answer

  • Dispose and Refund

    Dear {{customer.first_name}}, Thank you for submitting the photos requested. We are sorry your ITEM_NAME from order ORDER_NUMBER arrived INSERT_REASON. We have requested a refund to your original method of payment. Once your refund has been processed, we will notify you with the transaction detail... Click Here to Read Full Answer

  • Time Frame Email

    <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. I would like to confirm a return request for the ITEM_NAME from order ORDER_NUMBER has been initiated. A specialist who works more closel... Click Here to Read Full Answer

  • Label Not Used by Member

    Dear {{customer.first_name}}, Thank you for your support of One Kings Lane, we hope this email finds you well. Our records indicate you previously requested a return for the ITEM_NAME from order xxxx. A pre-paid FedEx label was initiated and sent to e-mail account (email address on order) on DATE. ... Click Here to Read Full Answer

  • Item arrived at warehouse

    <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Dear {{customer.first_name}}, Thank you for your continued patience. I hope this message finds you well. At this time we see the items have arrived in our warehouse for processing. Please know this may take up to 7 days t... Click Here to Read Full Answer

  • Time Frame for the Refund after POA submitted

    <!--td {border: 1px solid #ccc;}br {mso-data-placement:same-cell;}--> Dear {{customer.first_name}}, Thank you for your continued patience. I hope this message finds you well. At this time we are in the process of refunding you for the return of the ITEM. Please allow 3 business days for pro... Click Here to Read Full Answer

  • Return Initiated (OHL, CTT or ECG)

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. I would like to confirm a return for the ITEM_NAME from order ORDER_NUMBER has been initiated. I appreciate your patience in advance, as your refund will not be fully processed until the package is received by the... Click Here to Read Full Answer




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