Shipping & Delivery

  • Undeliverables - Reship Confirmed, In Transit

    Dear {{customer.first_name}}, Thank you again for your continued patience. We are pleased to confirm your package has been reshipped and is currently in transit to you. The estimated arrival date is ARRIVAL_DATE. If you'd like to track your package, visit www.FedEx.com and input the tracking numbe... Click Here to Read Full Answer

  • Hold Shipping Inquiry

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We received your inquiry to hold the shipment for your recent order ORDER_NUMBER. Regrettably, we are unable to accommodate such requests, as all of our merchandise is shipped via third party vendors. Due to strict... Click Here to Read Full Answer

  • Late In Transit

    Dear {{customer.first_name}}, Thank you for shopping with One Kings Lane. We're writing to confirm that your order XXX is in transit to you. The carrier will be contacting you within the next few business days to schedule a delivery appointment. We truly appreciate your business and strive to offe... Click Here to Read Full Answer

  • First Contact - Lost Orders

    Dear {{customer.first_name}}, Thank you for contacting One Kings Lane Customer Care. We are sorry to hear that you have not received your ORDER_NUMBER. Our records indicate that your order shipped out successfully on SHIP_DATE, and was delivered on DELIVERED_DATE. To confirm, this shipment was sen... Click Here to Read Full Answer




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