Shipping & Delivery

  • Shipping & Handling

    Introducing the Ship30 program from One Kings Lane. How Our Ship30 Program Works: Purchase any items that ship via standard shipping and pay just $9.95 to ship your entire order. Then for the next 30 days, enjoy free standard shipping on your purchases. After 30 days, pay $9.95 shipping again to ge... Click Here to Read Full Answer

  • Where do you ship?

    One Kings Lane can ship to street addresses in the continental U.S, Alaska, and Hawaii. Because most of our products are shipped via FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses. One Kings Lane does not ship to U.S. Territories, including Puerto Rico and Guam.

  • How can I track my package?

    We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account. Once on the Orders tab in My Account, click on the order number and you will s... Click Here to Read Full Answer

  • I'm missing items from my order

    Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Acco... Click Here to Read Full Answer

  • If I order more than one item, will they arrive in the same box?

    Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package. Please view your order details to verify which item(s) may be shipping separately by visiting the Orders section in My Accou... Click Here to Read Full Answer

  • Is sales tax charged on shipping and handling fees?

    Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates within counties vary.

  • Does furniture take longer to arrive?

    Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white glove services which need to make an appointment with you for in home delivery. Once you receive a shipping notification email, a shipping company r... Click Here to Read Full Answer

  • Does One Kings Lane have a white-glove delivery service?

    What is white-glove delivery? Our delivery service will bring the item into your home, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials. Most furniture and items that are oversize, heavy, fragile, or one of a kind are shipped by white-gl... Click Here to Read Full Answer

  • I haven't been contacted to schedule furniture delivery

    Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time. Your actual delivery date should fall within the estim... Click Here to Read Full Answer

  • How long will it take for my order to arrive?

    You can check the Estimated Arrival Date for your items by visiting the Orders section in My Account. Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by ... Click Here to Read Full Answer




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